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We target 45 minutes from a store accepting your order. Actual time depends on distance, traffic and how busy the store is — but 45 minutes is the number we build around.
Bhilai only, for now — we're a hyperlocal app built for one city. Not every address in Bhilai is covered yet, though — delivery availability depends on whether your specific location is currently serviceable on Lokl, which we check automatically when you enter your address at checkout.
Order like normal, and when your rider arrives, try the item on right at your door. Keep what you love, hand back what you don't — on the spot, no separate return process. You only pay for what you keep. Try & Buy isn't on every product — look for the Try & Buy option on eligible items, where the store has turned it on. Try & Buy orders are Pay at Delivery only.
You can pay online (UPI, cards or netbanking, via Razorpay) or choose Pay at Delivery (cash or UPI, straight to the rider) — whichever's available for your order. Try & Buy orders are Pay at Delivery only.
If you used Try & Buy, most of this happens on the spot before you pay. For anything after the rider leaves (wrong item, damaged item), you have 24 hours to reach out via Account → Support. See our Return & Exchange Policy for the full details.
Open Account → Orders and tap the order — you'll see live status (placed, accepted, out for delivery, delivered). If you're mid-order, a tracker pill also floats above the bottom nav on every page.
You can still browse and add items to your bag. You'll need to complete checkout once the store is open and accepting orders again — we'll show you when that is.
It's free to list and we take zero commission. Head to lokl.shop or WhatsApp us at +91 7719052107 and our team will set up your store.
Orders above ₹499 deliver free. Below that, a small distance-based fee applies, shown clearly at checkout before you place the order.
Yes — a quick WhatsApp OTP sign-in, no password needed. This is how we send order updates and let you track orders and manage addresses.
Orders can usually be cancelled before a rider is assigned, from Account → Orders. Once a rider has picked up your order, cancellation isn't guaranteed — contact support and we'll do our best.
Raise a request from Account → Support within 24 hours of delivery with your order ID — our team will sort out a refund or replacement with the store.