Legal
Last updated: August 2026
Most returns on Lokl happen before you even pay. When your rider arrives, try items on at your door. Hand back anything that doesn't work — no box, no courier, no waiting. You only pay for what you keep. This is the easiest and fastest way to return something on Lokl.
If you find a genuine issue after the order is complete — wrong item, damaged goods, missing item — contact us within 24 hours of delivery via Account → Support with your order ID and, where possible, a photo. Return eligibility is confirmed case-by-case with the store.
Items should be unworn (beyond trying them on), unwashed, and with original tags attached to qualify for a return or exchange. For hygiene reasons, innerwear and lingerie can only be returned if defective or incorrect.
Since Lokl is Pay at Delivery, most returns simply mean you never pay for the item — there's nothing to refund. For a post-delivery issue that's confirmed as a genuine problem, our support team coordinates the refund or replacement directly with the store.
Size or variant exchanges are handled the same way as returns — raise a request via Account → Support. Exchange availability depends on the store having the item you need in stock.
Reach us at hello@shoplokl.in or see our FAQs.